Nagyon jó
875 értékelés
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Helmut S.mayo 2025Fas everything wonderful and perfect as always!Dear Holmernhof Team
Dear management
I have been a happy visitor to the campsite for many years.
I love the campsite, so I am happy to advertise for you and my picture of your beer garden has now reached thousands of viewers.
So far, everything has been fine for the last 15 years.
Unfortunately, something... has changed and that is the reason I am writing to you today.
Up to now, I have always received a very friendly welcome at the bar, the atmosphere was good, after all, you are on vacation and have time.
Unfortunately, since the arrival of one of your new employees, Ms. Lenhard, this has changed for the worse.
But there is another reason for my letter:
I had said when I arrived that I would be leaving on Friday OR Saturday. The lady on the right, with whom I and everyone else get on well, confirmed this and said that pitch 105 is free until Saturday. I could think about it and should let her know on Friday.
So far everything is perfect!
Imagine how surprised I was when Mrs. Lenhard called me this morning (I had just been cycling in Austria!) and told me in an administrative tone that I had to be long gone. The new customers were at the door.
Mrs. Lenhard also told me that it was now 11:46 and that I should have been gone for 46 minutes.
I might have to pay for the day because of the 46 minutes.
Then the sound in the barracks yard: When would I leave the place?
I tried to explain to her several times that I was surprised, but at her drastic tone, because of my offense, I would try to drive back quickly. (With the bike from Austria...)
Once here, I packed my things in a flying hurry and left the campsite in a hurry.
At reception, Mrs. Lenhard's lecture continued.
My words, that I thought it would be possible to stay until Saturday, were dismissed in the same way as before in Austria.
I didn't want an argument, so I politely apologized and explained that it was my fault.
But just imagine:
When Mrs. Lenhard looked at her computer, she "discovered" that the new tenants weren't coming until Saturday!
So it was all superfluous:
The phone call, the impolite tone, the abortion of my daily schedule, the hasty return trip by bike, the hasty departure!
- You don't need to expect that I at least received an apology...
But it went on incredibly:
Mrs. Lenhard then told me that I could go back to the site and set everything up again!
- Hello?
You can probably imagine that I politely, but very angrily, replied in the negative.
I then took the liberty of saying that Mrs. Lenhard certainly had many skills, but this one at the counter was certainly not one of them.
Mrs. Lenhard then reprimanded me: I shouldn't be impertinent.
- So the ability to take criticism is not one of her skills either.
- Just as little as customer friendliness or using a computer: "Scrolling is not for everyone..."
Perhaps Ms. Lenhard would be better placed in accounting. Or in the tax office, enforcement department. I think she could be happy there. Although I've experienced friendlier people there myself!
Unfortunately, the drama is not over yet:
When I checked my bill, I realized that I was apparently standing at the counter as a double:
Mrs. Lenhard charged me 2 x pitch, 2 x personal fee, 2 x tourist tax for pitch 105.
Again, she had problems with the computer and with communication (you could have asked) ....
Please take note of this.
And for a credit note for the excess amount paid.
I'll come back anyway, but I'll choose the other counter on the right. Without Mrs. Lenhard.
The other employees are just as I know the Holmerhof:
Friendly, competent, eager - just the way you want to be received on vacation !
Kind regards
Helmut SchürrAutomatikusan lefordítva.- Joachim S.mayo 2025PozitívumokEverything easily accessible by bikeNegatívumokNoneShort vacationA very nice vacation on a great campsite that leaves nothing to be desired, very suitable for seniorsAutomatikusan lefordítva.
- Peter W.abril 2025I am very satisfiedEverything was great, I have never found such a clean place. The staff are also very friendly.Automatikusan lefordítva.
- Jutta M.abril 2025Very good place!We really liked the campsite.
We found what we were looking for, a small site with lots of comfort and peace and quiet.
It was a shame that the beer garden wasn't open yet.
The staff at reception were very friendly, the physio had appointments available at short notice and was very good!
We didn't have a dog with us, but the run is right behind the campsite and the walking opportunities were very good!
We will definitely be back!Automatikusan lefordítva. - Patricia K.abril 2025recommendableVery nice reception, helpful and friendly. Good location, especially with a dog. Clean, well-kept grounds.Automatikusan lefordítva.
- Wolfgang O.abril 2025PozitívumokEverything was fineNegatívumokThere were no disadvantagesVery goodEverything at the campsite is great,
Was completely to our satisfaction.
We would love to come againAutomatikusan lefordítva. - Andreas und Sabine D.abril 2025Top campsiteThe Holmenhof campsite is a great and well-kept campsite that I would definitely recommend. We had a dog pitch B and they really have enough space for the caravan and the towing vehicle can also be parked very comfortably on the pitch. The sanitary facilities are modern, spacious and very clean. The campsite team is friendly and helpful. We've been here before in 2023 and we'll definitely be back.Automatikusan lefordítva.
- Andreas L.abril 2025Relaxing as alwaysConsistent quality for years , regular guest because of the peace and the sanitary facilities , disposal directly at the Pazelle . Nothing intoxicating, but quality and tranquillity.Automatikusan lefordítva.
- Petra K.abril 2025PozitívumokBus stop directly at the entrance. Can be used free of charge with a spa card.Again and again.Very nice and friendly staff. Uncomplicated check-in even after 18.00. Well maintained sanitary facilities.
We'll be back next Easter.Automatikusan lefordítva. - Carl-Ernst S.abril 2025Gladly againBeautiful site, clean and comfortable sanitary facilities. All amenities right on the pitch.Automatikusan lefordítva.
- Viktor A.abril 2025Past alreadyPerhaps take better care of lawns and trees. Better explain to dog owners where they are allowed to walk their dogs, and leashes are compulsory in the playground.Automatikusan lefordítva.
- Karola und Klaus W.abril 2025PozitívumokClose to the town and the thermal baths. Spa bus stop directly on the squareNegatívumokNoneAgain and again HolmernhofGreat location, close to the thermal baths and the spa park, great sanitary facilities, wonderful beer garden and great restaurantAutomatikusan lefordítva.
- Rosemarie R.abril 2025To feel goodI have been a passionate camper for 9 years and have been to many places at home and abroad.this place has put everything in the shade,everything was top clean,you could feel comfortable everywhere.the staff is very friendly and helpful.I believe that I was not the last time there,can only recommend it to others.Automatikusan lefordítva.
- Franz und Sabine D.abril 2025Thermal baths and camping.Very clean sanitary building, great store. Technical staff are super and helpful. Winter program with Perchtenlauf, hut evenings and excursions.Automatikusan lefordítva.
- Claudia S.abril 2025Great campsiteNice place, friendly staff, top sanitary facilities, everything very clean
We would love to come back!Automatikusan lefordítva. - Dieter B.abril 2025Very nice place close to the city, everything within walking distance.The campsite and the sanitary facilities are very nice and clean, I was on the site at the beginning of April, it was still very cold, so the water at the pitches was still in winter mode, which means that only the drinking water was running, I observed that another camper who was standing one street... further up, pushed his toilet tank through the round opening of the drinking water outlet to the very top and flushed his toilet tank. It almost made me sick, as this is where you get your drinking water. Something should be done when the water is on winter mode and the flush taps for the toilet tank are still turned off so that you can't push the nozzle of the toilet tank through the round openings of the drinking water outlet.Automatikusan lefordítva.
- Stefanie W.abril 2025Great campsiteGreat and well-maintained campsite and very friendly staff. Lots of opportunities to explore by bike.
Quiet and relaxed atmosphereAutomatikusan lefordítva. - Werner B.abril 2025simply greatBreakfast rolls and pretzels are simply great, the sanitary building is a hit, dinner diagonally opposite in the tennis hall is excellentAutomatikusan lefordítva.
- Klaus R.marzo 2025Campsite HolmernhofThe facility is very well organized. Everything runs smoothly. The staff are very friendly.Automatikusan lefordítva.
- Jürgen Z.marzo 2025Again and againThe location is great. You can walk to the center in 15 minutes. The sanitary facilities were always super clean at all times. The problem with the wheel loader that was behind the pitch is annoying. However, I also informed the operator of this by email.
In any case, the site is highly recommended. We would love to come back.Automatikusan lefordítva.