Updated: 04.07.2022

Privacy Policy

We inform you in the following about the collection of personal data (A) in

  • the use of our website/app (I)
  • contact/customer enquiries (II)
  • user registration/login (III)
  • posting user content (IV)
  • bookings (V)
  • the newsletter (VI)
  • competitions (VII)
  • joint responsibility (Facebook fan page) (VIII)

, as well as about your rights in this regard (B).

Personal data is all data that can be associated with you personally, e.g. name, address, email addresses, user behaviour.

The controller in accordance with Art. 4 (7) of the EU General Data Protection regulation (GDPR) is

Camping.info GmbH

Oranienburger Str. 27, D-10117 Berlin

Email: office@camping.info

(further details available from: legal notice).

You can contact our data protection officer at

Bugl & Kollegen

Gesellschaft für Datenschutz und Informationssicherheit GmbH

Eifelstraße 55, D-93057 Regensburg

Email: kontakt@buglundkollegen.de

For security reasons and to protect the transmission of confidential content, such as bookings or enquiries which you send to us as the site operator, this site uses SSL or TLS encryption. You will recognise an encrypted connection by the fact that the browser's address line changes from "http://" to "https://" and by the lock symbol in the browser line.

A. Collection of personal data in

I. The use of our website/app

1. General

When using the website merely for information purposes, i.e. you do not register or otherwise provide us with information, we collect only the personal data which you browser transmits to us. If you wish to view our website, we collect the following data, which is technically necessary for us to be able to display our website to you and ensure stability and security:

  • IP address of your computer
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status / HTTP status code
  • Volume of data transferred in each case
  • Requesting website
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

The legal basis for the temporary storage of the data is Art. 6 paragraph 1 sentence 1 (f) GDPR. The data will be deleted as soon as it is no longer required for achieving the purpose (see below).

2. Cookie settings

In addition to the aforementioned data, cookies will be stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive – assigned to the browser you are using – and through which certain information is sent to the body that sets the cookie (in this case us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the internet offering easier to use and more effective overall.

Transient cookies are automatically deleted when you close your browser. In particular, these include session cookies. These save what is known as a session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognised when you come back to our website. The session cookies will be deleted when you log out or close the browser.

Persistent cookies are automatically deleted after a specific period of time, which can vary depending on the cookie. You can delete cookies already stored at any time in the security settings of your browser.

You can restrict or refuse the acceptance of cookies in your browser settings. We would like to point out that deactivating cookies may mean that you are unable to use all functions of this website to their full extent.

The legal basis for the use of strictly necessary cookies for the purposes of the legally compliant and secure provision of our service is Art. 6 paragraph 1 sentence 1 (f) GDPR, as well as Art. 6 paragraph 1 sentence 1 (b) GDPR for the fulfilment of the contract of use (see Terms of Use) and/or the management of business (see General Terms and Conditions B2B/B2C).

In addition, cookies and other identifying data may only be stored or read on a user's end device if the end user has given their consent, which can be revoked at any time, on the basis of comprehensive information in accordance with Art. 6 paragraph 1 sentence 1 (a) GDPR.

In the cookie settings on our website, you have the option of receiving comprehensive information about the individual optional cookies and services, making a selection and saving this selection. You can revoke and change the selection at any time under cookie settings. For this purpose, we use the consent management platform (CMP) of our contract processor Sourcepoint Technologie Inc., 228 Park Ave S #87903, New York 10003-1502, USA. In order to enable consent that is compliant with data protection provisions and self-determined as well as revocation at any time of the consent to process your data, we participate in the Transparency & Consent Framework (TCF) of IAB Europe and submit to its specifications and directives. For more information, see iabeurope.eu.

More information on data privacy and Sourcepoint's CMP can be found underwww.sourcepoint.com/privacy-policy.

Please also note the following information on the individual third-party tools and cookies used.

3. Third-party tools and cookies
a) Google Analytics

(a) Nature and purpose of the processing

This website uses Google Analytics, a web analytics service provided by Google Building Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland. Google Analytics uses "cookies", i.e. text files that are stored on your computer and that enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the US and stored there. However, due to the activation of IP anonymisation on this website, your IP address will be shortened by Google beforehand within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The purposes of the data processing are the evaluation of the use of the website and the compilation of reports on activities on the website. Based on
the use of the website and of the internet, it is then intended that other related services are provided.

(b) Legal basis of the processing

The processing of the data entered takes place on the basis of the user's consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

Browser data, IP address (anonymised) and website activities (d) Recipients

  • Employees of the company itself
  • Google Building Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland.

(e) Storage periods

In this context, data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. If you prevent access, this may lead to functional restrictions on the website.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to guarantee the level of data protection in this non-EU country, we have concluded the standard data privacy clauses with Google (Analytics).

(h) Revocation of consent

You can revoke your consent to the storage of your personal data at any time with effect for the future. You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that if you do, you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the available browser plug-in: "Browser Add On to disable Google Analytics".

(i) Automatic decision-making and profiling

The Google Analytics tracking tool can be used to analyse the behaviour of visitors to the website and analyse their interests. For this purpose, we create a pseudonymous user profile.

b) Google Tag Manager

(a) Nature and purpose of the processing

Use of the Google Tag Manager: Google Tag Manager is a solution that marketers use
to manage website tags via an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been undertaken at the domain or cookie level, it will remain in place for all tracking tags implemented with Google Tag Manager: http://www.google.de/tagmanager/use-policy.html.

(b) Legal basis of the processing

The processing of the data entered takes place on the basis of the user's consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees and Google as processor. For this purpose, we have concluded the corresponding order processing contract with Google.

(e) Storage periods

In this context, data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. If you prevent access, this may lead to functional restrictions on the website.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to guarantee the level of data protection in this non-EU country, we have concluded the standard data privacy clauses with Google.

(h) Revocation of consent

You can revoke your consent to the storage of your personal data at any time with effect for the future. You can inform us at any time of the withdrawal of your consent via the contact details provided at the beginning of this Data Privacy Policy. You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that if you do, you may not be able to use all the functions of this website to their full extent.

(i) Profiling

The Google Tag Manager tool can be used to analyse the behaviour of visitors to the website and analyse their interests.

c) Google Ad Manager

(a) Nature and purpose of the processing

Our website markets space for third-party ads and ad networks through Google AdSense. These ads are displayed to you in various places on this website. As part of the integration of Google AdSense, Google's "DoubleClick Cookie" is used. This enables the display of interest-based advertising by automatically assigning a pseudonymous user ID, with whose help the user's interests are determined on the basis of visits to this and other websites.

On our website we use "DoubleClick", an online marketing tool of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as "Google"). DoubleClick uses, for example, cookies, i.e. small text files that are stored locally in the cache of your web browser on your device. Google uses a cookie ID to record which ads are displayed in which web browser. This can prevent ads from being displayed multiple times. DoubleClick can also use the cookie IDs to record what are known as conversions, which are related to ad requests. This is the case, for example, if you see a DoubleClick ad and later visit the advertiser's website with the same web browser and buy something there. According to Information from Google, the aforementioned cookies do not contain any personal data. By using DoubleClick, your browser automatically establishes a direct connection to Google's server. We have no influence on the scope and further use of the data collected by Google through the use of DoubleClick. To the best of our knowledge, Google receives the information that you have accessed the corresponding part of our website or clicked on an advertisement from us. If you have a user account with Google and are registered, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, there is a possibility that Google will store your IP address. We use DoubleClick to display ads that are relevant and interesting to you, to improve campaign performance reports, or to prevent you from seeing the same ads multiple times.

(b) Legal basis of the processing

The processing of the data entered takes place on the basis of the user's consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees of Camping.Info and Google as processor.

(e) Storage periods

After the expiry of the purpose and the end of the use of Google AdManager by us, the data collected in this context will be deleted.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to guarantee the level of data protection in this non-EU country, we have concluded the standard data privacy clauses with Google.

(h) Revocation of consent

You can revoke your consent at any time with effect for the future via the cookie settings.

(i) Automated decision-making and profiling

The Google Ad Manager tool can be used to analyse the behaviour of visitors to the website and analyse their interests.

d) Snowplow

This website uses the open-source analysis service Snowplow from Snowplow Analytics Ltd, The Roma Building, 32-38 Scrutton Street EC2A 4RQ London, UK ("Snowplow"). In this connection Snowplow stores cookies on your computer with the functions and contents listed below.

(a) Nature and purpose of the processing This website uses the data collected via the Snowplow cookie to provide authentic coverage measurement. For this purpose, it is imperative that the users concerned are recognised during the measurement carried out on our server. On the basis of this coverage measurement, we create an (anonymous) report on the number of users, sessions and page views for our customers (service providers) in order to encourage them to use and continually expand our Internet offering.

For this purpose, the following cookies are set on your end device when you access www.camping.info and its sub-pages:

_sp_id* Duration: 2 years This stores user information which is created when a user visits a page for the first time, and is updated on subsequent visits. It is used to identify users and track user activity in a domain. This cookie stores a unique identifier for each user, a unique identifier for the user's current session, the number of times a user has visited the site, the timestamp of the user's first visit, the timestamp of the user's previous visit and the timestamp of the user's current visit.

_sp_ses* Duration: 1 minute Used to determine whether the user is in an active session on a website or whether it is a new session (i.e. the cookie is reset if it is not present or has expired).

Further information can be found in Snowplow's data privacy policy at https://snowplowanalytics.com/privacy-policy/.

Snowplow Opt-Out:

(b) Legal basis of the processing Personal data is processed for the above-mentioned purposes on the basis of the legitimate interest of Camping.info (Art. 6 paragraph 1 (f) GDPR).

(c) Data categories Whenever www.camping.info and its sub-pages are accessed, as well as during certain user actions, the following data is transmitted to Snowplow and stored:

The current timestamp; URL of the target page ("target URL") and URL of the website from which you were referred ("referrer URL"); content of the cookies; IP address, which is anonymised before reaching the Snowplow server, and port of the browser; name, version, language of the browser and operating system as transmitted by the browser of the website visitor, i.e. you; assigned user ID, Snowplow cookie ID, a non-backwards-translatable random combination number ("hash") and the number of the current session.

(d) Recipients

The only recipients of personal data are

· Authorised employees of Camping.info

· Authorised contract processor Snowplow (only Snowplow cookie ID)

Further information about Snowplow and the contract processing relationship with us ("customers") in accordance with Art. 28 GDPR can be found at: : https://snowplowanalytics.com/terms-of-service/data-processing-agreement/

(e) Storage periods In this context, data is only collected by us as long as the corresponding cookies are set and the storage period specified in the cookie tool has not expired.

The data collected when you visit our website with the Snowplow cookie will be deleted as soon as it is no longer required for the purpose mentioned under (1), unless there are any further legal retention obligations.

(f) Transfer to non-EU countries

There is no transfer of the personal data or identifiable data to a third country. The service provider SnowPlow, with whom we have concluded a contract for order processing in accordance with Art. 28 GDPR, is based in the United Kingdom and thus in the European Economic Area. Furthermore, an adequacy decision of the European Commission is available for Great Britain.

(g) Your rights

You have the right for reasons arising from your particular situation to object at any time to the processing of personal data concerning you which is carried out on the basis of Art. 6 paragraph 1 (f) GDPR, including profiling based on these provisions (Art. 21 paragraph 1 GDPR).

In addition, you can prevent the storage of cookies by means of a corresponding setting in your browser software or delete set cookies in your browser settings.

(h) Automatic decision-making and profiling

Snowplow can be used to analyse the behaviour of visitors to the website. For this purpose, we create a pseudonymous user profile. However, the scope of processing is limited to the collection of the above-mentioned data categories for the purpose mentioned under (1), meaning that
authentication can take place. No other purposes are pursued with it. Furthermore, no profiling takes place within the "Snowplow" tool, e.g. for advertising or personalised information purposes. Nor is the usage data subsequently supplemented with interests or associated with specific characteristics.

e) Hotjar

(a) Nature and purpose of the processing

We use Hotjar to better understand the needs of our users and to optimise the offerings on this website. With the help of Hotjar's technology, we get a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click, what they like and what they don't like, etc.) and this helps us to align our offering with the feedback from our users. Hotjar works with cookies and other technologies to collect information about the behaviour of our users and about their end devices (in particular, the IP address of the device (only collected and stored in anonymous form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), preferred language for displaying our website). Hotjar stores this information in a pseudonymised user profile. The information is neither used by Hotjar nor by us to identify individual users and is not merged with other data about individual users. Further information can be found in Hotjar's data privacy policy (https://www.hotjar.com/legal/policies/privacy).

(b) Legal basis of the processing The processing of the data entered takes place on the basis of the user's consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories Browser data, IP address (anonymised) and website activities

(d) Recipients Recipients of the data are internal employees and Hotjar as processor. For this purpose, we have concluded the corresponding order processing contract with Hotjar.

(e) Storage periods In this context, data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(f) Legal / contractual requirement The provision of your personal data is voluntary, and solely on the basis of your consent. If you prevent access, this may lead to functional restrictions on the website.

(g) Transfer to non-EU countries Processing does not take place outside the European Union (EU) or the European Economic Area (EEA), as Hotjar Ltd is based in Malta.

(h) Revocation of consent You can revoke your consent to the storage of your personal data at any time with effect for the future. You can object to the storage of a user profile and information about your visit to our website by Hotjar as well as the setting of Hotjar tracking cookies on other websites by clicking on this opt-out link(https://www.hotjar.com/legal/compliance/opt-out).

(i) Automated decision-making and profiling

The Hotjar tracking tool can be used to analyse the behaviour of visitors to the website and analyse their interests. For this purpose, we create a pseudonymous user profile.

f) highfivve

(a) Nature and purpose of the processing

On our website, we use cookies from highfivve GmbH, Erika-Mann-Straße 23, 80636 Munich. On the basis of corresponding contracts, highfivve GmbH enables third parties to set their own cookies on websites that are in the marketing portfolio of highfivve GmbH, or provides third parties with data collected by means of cookies. Users can influence the use of cookies. Most browsers have an option that restricts or completely prevents the storage of cookies. This means that the user does not see fewer ads but only that the ads displayed are less relevant to them. highfivve GmbH also uses a software tool for each cookie implemented to provide detailed information about the general purposes of the cookie, the provider and the opt-out options. highfivve also allows users to block or delete only certain individual cookies. More information can be found here. The following types of cookies are used by our partner highfivve GmbH:

(b) Campaign validation cookies

These are cookies that are used to check whether an advertising campaign has been executed by highfivve GmbH for an advertising customer in accordance with the order. They include cookies from highfivve GmbH and the partners of highfivve GmbH, which determine whether an advertising banner has been placed on a website at all in the agreed frequency. This serves to comply with and verify the specifications agreed with a customer for the implementation of advertising campaigns (e.g. term, area, avoiding multiple sending of the same advertising material to a user).

(c) Cookies to achieve greater accuracy

Cookies from highfivve GmbH are compared with cookies from other service providers in order to increase hit probability in a certain segment (e.g. interest). highfivve GmbH uses the following cookies for this sort of comparison: cookies that are set by service providers on behalf of highfivve GmbH in order to analyse the tracking behaviour (pages accessed by a user); cookies that highfivve GmbH receives from third parties in order to compare them with its own segmentations; cookies that partners of highfivve GmbH set to achieve a higher target accuracy and compare with their own cookie data. Further data privacy information from highfivve GmbH can be found at https://highfivve.com/transparenz/.

(d) Legal basis of the processing

The processing of the data entered takes place on the basis of the user's consent (Art. 6 paragraph 1 (a) GDPR).

(e) Data categories

IP address, browser data, time stamp, device data, etc.

(f) Recipients

Recipients of the data are internal employees and highfivve as the processor. For this purpose, we have concluded a corresponding order processing contract.

(g) Storage periods

In this context, data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(h) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent.

(i) Transfer to non-EU countries

Processing does not take place outside the European Union (EU) or the European Economic Area (EEA).

(j) Revocation of consent

In the cookie settings, you can revoke your consent to the storage of your personal data at any time with effect for the future.

(k) Automated decision-making and profiling

The highfivve tracking tool can be used to analyse the behaviour of visitors to the website and analyse their interests. For this purpose, we create a pseudonymous user profile.

g) Facebook Custom Audiences and Facebook Pixel

(a) Nature and purpose of the processing

Within our online offer, the so-called "Facebook pixel" of social network Facebook, Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") is used for purposes of analysis, optimisation and economic operation of our online offer.

With the help of the Facebook pixel, Facebook is able to determine the visitors of our online offer as a target group for the presentation of advertisements ("Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products that are determined on the basis of the websites visited) that we communicate to Facebook ("custom audiences"). By using the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of the users and are not annoying. The Facebook pixel also allows us to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users have been redirected to our website after clicking on a Facebook ad ("conversion"). The Facebook pixel is integrated by Facebook after your consent has been granted and can store a cookie, i.e. a small file, on your device. If you then log in to Facebook or visit Facebook while logged in, the visit to our website will be noted in your profile. The data collected about you is anonymous to us, so we are unable to draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, meaning that an association with the respective user profile is possible and can be used by Facebook as well as for its own market research and advertising purposes. If we transmit data to Facebook for comparative purposes as part of the pixel procedure, it is encrypted locally on the browser and only then sent to Facebook via a secure https connection. This is done solely for the purposes of establishing a comparison with the data encrypted by Facebook in the same way.

(b) Legal basis of the processing

The processing of the data takes place on the basis of the user's consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees and Facebook as the processor.

(e) Storage periods

In this context, data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. If you prevent access, this may lead to functional restrictions on the website.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to ensure an adequate level of data protection, we have concluded the EU standard contractual clauses with the provider.

(h) Revocation of consent

You can revoke your consent to the storage of your personal data at any time with effect for the future. You can inform us at any time of the withdrawal of your consent via the contact details provided at the beginning of this Data Privacy Policy. You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that if you do, you may not be able to use all the functions of this website to their full extent.

(i) Automated decision-making and profiling

The Facebook tool can be used to analyse the behaviour of visitors to the website and analyse their interests.

4. Social Media

We maintain online presences within social networks in order to inform the users active there about our services and, if interested, to communicate directly via the platforms. We are currently represented in the following networks:

  • https://www.facebook.com/camping.info/
  • https://www.instagram.com/camping.info/
  • https://www.youtube.com/channel/UCJ9JdmK7fuPYl0dPDwbpkrg
  • https://twitter.com/campinginfo_
  • https://www.pinterest.de/campinginfo0184/

All of our social media channels can only be accessed by visitors to the website via an external link. Our website does not use any plugins or other interfaces offered by the respective networks for the embedding of the services on websites. We have no influence over the collection of data and its further use by the social networks. We therefore have no knowledge of the extent, location and duration of the data being stored, the extent to which the networks comply with existing deletion obligations, which evaluations of and associations with the data are undertaken and to whom the data is disclosed. We therefore expressly draw your attention to the fact that the user data (e.g. personal information, IP address) is stored by the operators of the networks in accordance with their data use guidelines and used for business purposes. We process the data of the users in the social media presences insofar as these users contact us and communicate with us through comments or direct messages, for example. Legal basis for the processing of the user data is Art. 6 paragraph 1 (b) and (f) GDPR.

a) Facebook and Instagram

You can access the Facebook and Instagram social media networks via external links on our website. All functions in the social media network are provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. The channels are only accessible via an external link. If you are logged into Facebook or Instagram with your own profile and access our social media channel, Facebook can assign your visit to your logged-in profile. If you do not wish your user account to be assigned to your IP address, please log out of your Facebook or Instagram account before using our website. For further information on the processing of your data, we refer you to the Facebook data privacy policy: https://facebook.com/privacy/explanation and to our Facebook fan page: https://www.facebook.com/camping.info/about/

b) Twitter

(a) Nature and purpose of the processing Thank you for your interest in our TWITTER presence. We would like to give you an overview of which data is collected, used and stored by us there. Social networks can usually comprehensively analyse your user behaviour when you visit their website or a website with integrated social media content (e.g. "like" buttons or advertising banners). Numerous data protection-relevant processing procedures will be triggered by a visit to our social media presence on Twitter. In detail: If you are logged in to your Twitter account and visit our social media presence, Twitter can assign this visit to your user account. However, under certain circumstances your personal data may also be collected if you are not logged in or do not have an account on Twitter. In this case, this data collection takes place, for example, via cookies that are stored on your device or by recording your IP address. By using the data collected in this way, Twitter can create user profiles in which your preferences and interests are stored. This allows interest-based advertising to be displayed to you within and outside of Twitter. If you have a Twitter account, interest-based advertising can be displayed on all devices on which you are logged in or were logged in. Please also note that we cannot track all processing processes on Twitter: it is possible that further processing operations may be carried out by Twitter. For details, please refer to Twitter's Terms of Service and Privacy Policy.

(b) Legal basis of the processing The processing is carried out in accordance with Art. 6 paragraph 1 (f) GDPR) on the basis of our legitimate interest in being able to contact our customers. The analysis processes initiated by Twitter may be based on
deviating legal bases to be specified by Twitter (e.g. consent within the meaning of Art. 6 paragraph 1 (a) GDPR).

(c) Data categories Which specific data is collected and how this is used can be taken from Twitter's data privacy policy. Twitter: https://twitter.com/privacy

(d) Recipients * Employees of the company itself * Twitter

(e) Storage periods After the expiry of the purpose and the end of the use of Twitter by us, the data collected in this context will be deleted.

(f) Legal / contractual requirement The provision of your personal data is voluntary. Without the provision of your personal data, we cannot grant you access to our offered content and services.

(g) Transfer to non-EU countries Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to ensure an adequate level of data protection, we have concluded the EU standard contractual clauses with the provider.

(h) Revocation of consent You can revoke your consent to the storage of your personal data at any time with effect for the future. You can inform us at any time of the withdrawal of your consent via the contact details provided at the beginning of this Data Privacy Policy.

(i) Automated decision-making and profiling As a responsible company, we do not use automatic decision-making or profiling for this data processing.

c) Pinterest

(a) Nature and purpose of the processing

Thank you for your interest in our PINTEREST presence. We would like to give you an overview of which data is collected, used and stored by us there. Social networks can usually comprehensively analyse your user behaviour when you visit their website or a website with integrated social media content (e.g. "like" buttons or advertising banners). Numerous data protection-relevant processing procedures will be triggered by a visit to our social media presence on Pinterest. In detail: If you are logged in to your Pinterest account and visit our social media presence, Pinterest can assign this visit to your user account. However, under certain circumstances your personal data may also be collected if you are not logged in or do not have an account on Pinterest. In this case, this data collection takes place, for example, via cookies that are stored on your device or by recording your IP address. By using the data collected in this way, Pinterest can create user profiles in which your preferences and interests are stored. This allows interest-based advertising to be displayed to you within and outside of Pinterest. If you have a Pinterest account, interest-based advertising can be displayed on all devices on which you are logged in or were logged in. Please also note that we cannot track all processing processes on Pinterest: it is possible that further processing operations may be carried out by Pinterest. For details, please refer to Pinterest's Terms of Service and Privacy Policy.

(b) Legal basis of the processing

The processing is carried out in accordance with Art. 6 paragraph 1 (f) GDPR) on the basis of our legitimate interest in being able to contact our customers. The analysis processes initiated by Pinterest may be based on deviating legal bases to be specified by Pinterest (e.g. consent within the meaning of Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

Which specific data is collected and how this is used can be taken from Pinterest's data privacy policy. Pinterest: https://about.pinterest.com/de/privacy-policy

(d) Recipients

  • Employees of the company itself
  • Pinterest

(e) Storage periods

After the expiry of the purpose and the end of the use of Pinterest by us, the data collected in this context will be deleted.

(f) Legal / contractual requirement

The provision of your personal data is voluntary. Without the provision of your personal data, we cannot grant you access to our offered content and services.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to ensure an adequate level of data protection, we have concluded the EU standard contractual clauses with the provider.

(h) Revocation of consent

You can revoke your consent to the storage of your personal data at any time with effect for the future. You can inform us at any time of the withdrawal of your consent via the contact details provided at the beginning of this Data Privacy Policy.

(i) Automated decision-making and profiling

As a responsible company, we do not use automatic decision-making or profiling for this data processing.

d) YouTube

(a) Nature and purpose of the processing

Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. In this presence, we inform about our products and ongoing special promotions. When you visit our online presences in social media, your data may be automatically collected and stored for market research and advertising purposes. From this data, user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms which presumably correspond to your interests. To this end,
cookies are usually placed on your end device. Visitor behaviour and the interests of the user are stored in these cookies. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in the optimised presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (agreement) to the data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 paragraph 1 (a) GDPR. Detailed information on the processing and use of the data by the providers on their pages as well as contact options:

Google / YouTube: https://policies.google.com/privacy

(b) Legal basis of the processing

The processing is carried out in accordance with Art. 6 paragraph 1 (f) GDPR) on the basis of our legitimate interest in the functionality of our website and being able to contact our customers, as well as in accordance with Art. 6 paragraph 1 (a) GDPR on the basis of the consent of the user on the respective social media platform.

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees and the respective operators of the social media platforms as the processor.

(e) Storage periods

After the expiry of the purpose and the end of the use of the social media platform by us, the data collected in this context will be deleted.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. Without the provision of your personal data, we cannot grant you access to our offered content and services.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to ensure an adequate level of data protection, we have concluded the EU standard contractual clauses with the provider.

(h) Revocation of consent

You can revoke your consent to the storage of your personal data at any time with effect for the future. You can inform us at any time of the withdrawal of your consent via the contact details provided at the beginning of this Data Privacy Policy. You have the right to object to the processing of your personal data at any time. You can inform us at any time of the withdrawal of your consent via the contact details provided at the beginning of this Data Privacy Policy. Your rights in this regard and setting options for the protection of your privacy, in particular objection options (opt-out), can be found in the data protection information of the providers linked below. You can contact us if you still need assistance in this regard.

Objection option (opt-out): Google/ YouTube: https://adssettings.google.com/authenticated

(i) Automated decision-making and profiling

As a responsible company, we do not use automatic decision-making or profiling for this data processing.

e) Vimeo

(a) Nature and purpose of the processing

Third-party content is integrated into this website. In addition, web beacons are set for website visitors via the embedding of Vimeo videos. The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and setting options for the protection of your privacy can be found in Vimeo's privacy policy:https://vimeo.com/privacy.

(b) Legal basis of the processing

Legal basis for the integration of Vimeo is your consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees and Vimeo as the processor.

(e) Storage periods

In this context, your data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. If you prevent access, this may lead to functional restrictions on the website.

(g) Transfer to non-EU countries

This content is provided by Vimeo LLC. Vimeo is operated by Vimeo LLC, 555 West 18th Street, New York 10011, USA. In order to guarantee the level of data protection in this non-EU country, we have concluded the EU standard contractual clauses with Vimeo.

(h) Revocation of consent

You can revoke your consent to the storage of your personal data at any time with effect for the future.

(i) Automated decision-making and profiling

As a responsible company, we do not use automatic decision-making or profiling for this data processing.

II. Contact/customer enquiries

When you contact us (e.g. by email, via a contact form, post, telephone or via social media), the data you provide (your email address, if applicable your name and telephone number) is stored by us so we can answer your questions. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with Art. 6 paragraph 1 sentence 1 (f) GDPR. If your contact is aimed at the conclusion or performance of a contract, the additional legal basis for the processing is Art. 6 paragraph 1 sentence 1 (b) GDPR. If you send an enquiry to third parties (e.g. campsite operators) through us, we will transmit the data provided to us by you in this context (for the fulfilment of our mediation order within the meaning of Art. 6 paragraph 1 sentence 1 (b) GDPR) to the intended recipient so that this recipient can address your enquiry directly. We delete the data arising in connection with the contact/request after the storage is no longer necessary, or restrict the processing insofar as statutory retention obligations (e.g. pursuant to Section 257 HGB) exist.

If we use commissioned service providers for individual functions of our offering or would like to use your data for advertising purposes, we will inform you in detail below about the respective processes. In doing so, we also specify the defined criteria for the storage period.

a) MapTiler

(a) Nature and purpose of the processing

This website uses the MapTiler map service. The provider is MapTiler AG, Höfnerstrasse 98 Unterägeri, Zug 6314 Switzerland. To use the functions of MapTiler, it is necessary to save your IP address. This information is usually transmitted to a MapTiler server and stored there. The use of MapTiler is in the interest of the appealing presentation of our online offers and easy location of the places indicated by us on the website. You have the right to object to the creation of these user profiles, whereby you must contact MapTiler AG to exercise this right. The legal basis for the use is Art. 6 paragraph 1 (a) GDPR.

More information on the handling of user data can be found in the data privacy policy of MapTiler AG. https://www.maptiler.com/privacy-policy/

(b) Legal basis of the processing

Legal basis for the integration of MapTiler and the thus associated transfer of data is your consent (Art. 6 paragraph 1 (a) GDPR).

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees and MapTiler as the processor.

(e) Storage periods

In this context, data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted, provided there are no statutory retention obligations to the contrary. To contact us in this regard, please use the contact details provided at the beginning of this Data Privacy Declaration.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. If you prevent access, this may lead to functional restrictions on the website.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to guarantee the level of data protection in this non-EU country, we have concluded the standard data privacy clauses with MapTiler.

(h) Revocation of consent

If you do not want MapTiler to process data about you via our website, you can deactivate this in your browser settings or in our cookie banner. However, in this case your use of our website will be restricted. You can revoke your consent to the storage of your personal data at any time with effect for the future.

(i) Automatic decision-making and profiling

As a responsible company, we do not use automatic decision-making or profiling for this data processing.

III. User registration/login

Every user has the opportunity – in accordance with our Terms of Use – to create a user account with Camping.info in order to use personalised and/or paid offers and services. For this purpose, the specification of a (valid) email address and the assignment of a password by the user is required. Depending on the design of the respective offer and the services, additional (earmarked) personal information may be required. Moreover, users can add additional personal information and user content to their user account in corresponding form fields – on a voluntary basis and revocable at any time.

This data is processed by us – within the framework of the Terms of Use agreed with you – for the needs-based design of our offers, for product information for advertising, for customer care as well as for the fulfilment of a contract with the data subject or for the implementation of pre-contractual measures.

Following successful login, you can independently manage the inventory data saved by us. Sensitive data (e.g. passwords) is stored in hashed form on our servers. This means that it is encrypted by a technical process, preventing unauthorised access to this information by third parties.

As part of the registration and each login, Camping.info stores the IP address and the time of the respective user action. The processing of the data takes place on the basis of our Terms of Use pursuant to Art. 6 paragraph 1 sentence 1 (b) GDPR, your consent pursuant to Art. 6 paragraph 1 sentence 1 (a) GDPR, as well as for the protection of our legitimate interests and those of the user

in preventing misuse and other unauthorised use pursuant to Art. 6 paragraph 1 sentence 1 (f) GDPR. This data is passed on to third parties exclusively for the execution of the existing contract with you (see Terms of Use and General Terms and Conditions B2B/B2C) in accordance with Art. 6 paragraph 1 sentence 1 (b) GDPR, on the basis of your consent pursuant to Art. 6 paragraph 1 sentence 1 (a) GDPR, or for the fulfilment of statutory obligations pursuant to Art. 6 paragraph 1 sentence 1 (c) GDPR.

In order to make our market and product analyses as accurate and targeted as possible, we use the identification features of the individual user accounts to link the collected usage data across platforms. In this process, we may transfer your anonymised user data to a data warehouse where it can be collected, modelled and linked to the usage data. We cooperate exclusively with hosts who guarantee particularly high data protection standards and confirm to us their obligation to the regulations resulting from the GDPR in the form of an order processing contract.

The data will be deleted by Camping.info as soon as it is no longer required for achieving the purpose of their processing. Even after the end of the contract, there may be a contractual or legal necessity to store personal data of the contractual partner. In this case, there is no right to deletion, but possibly to restriction of data processing. If you terminate your user account, the data associated with it will be deleted, subject to a statutory retention obligation. The data subject is responsible for backing up their data.

IV. Posting user content Our portal is primarily used to exchange information about campsites, pitches, campsites and other services for camping-related leisure activities. In compliance with our Terms of Use, registered users have the option (voluntary and revocable at any time) of submitting property-related ratings and posting their own comments as well as images and videos (hereinafter collectively referred to as "User Content"). To the extent you make use of this, you grant us a licence to use the User Content you post to operate and promote the services in accordance with our Terms of Use. In this context, the processing of personal data takes place on the basis of the fulfilment of the contract in accordance with Art. 6 paragraph 1 sentence 1 (b) GDPR.

If you post User Content, it will be published in connection with the corresponding property, and the username you have provided will be displayed. We publish this User Content on your public profile or on the public profile of the campsite without prior verification. Please note that you are responsible for the protection of copyright and personality rights. In accordance with our terms of use, we reserve the right to block or delete User Content without giving reasons

We calculate an average value from all submitted reviews and publish it, using a rating widget where appropriate, on the campsites' websites. As part of a content sharing programme, we also offer campsite operators the option of displaying the ratings submitted for their campsite on their websites.

We have established various forums to allow our users to exchange information on a variety of topics. You can register for and post on these forums. The posts that you submit will then be made publicly available without having been checked by us. Please note that we do not accept any liability for the content you publish, and the content may be associated with your user profile by us and by visitors to the forums.

The user data you upload is stored on the servers of hosting providers with which we have secured compliance with the provisions arising from the GDPR through the mutual signing of an order processing agreement.

The data will be deleted as soon as it is no longer required for achieving the purpose of its processing. Even after the end of the contract, there may be a contractual or legal necessity to store personal data of the contractual partner. In this case, there is no right to deletion, but possibly to restriction of data processing.

V. Bookings

To book properties and pitches, you will be redirected to the websites of the respective providers. The respective providers are then responsible for the processing of personal data in accordance with Art. 4 (7) GDPR. Please also note in this context the respective data privacy policies that are available on the respective websites of the providers.

VI. Newsletter

(a) Nature and purpose of the processing

Your data will be used solely to send you the subscribed newsletter by email. Your name is provided in order to be able to address you personally in the newsletter and, if necessary, to identify you in the event that you wish to exercise your rights as a data subject. The provision of your email address is sufficient for the receipt of the newsletter. When registering to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers can also be informed by email about circumstances that are relevant for the service or registration (e.g. changes to the newsletter service or technical circumstances). For effective registration, we need a valid email address. We use the "double opt-in" procedure to verify that registration actually is being undertaken by the owner of the email address. To this end, we log the requesting of the newsletter, the sending of a confirmation email and the receipt of the response requested by it. No further data is collected. The data will be used exclusively for sending the newsletter and will not be disclosed to third parties.

We use tools for automatic data collection for certain emails that we send. These tools collect information when you open the email or click on a link contained in the email. We may use this data to adapt the content of the newsletter to your preferences. This personalisation aims to make the content sent to you more interesting for you in order to avoid sending you unnecessary or uninteresting emails.

(b) Legal basis of the processing

On the basis of your expressly granted consent (Art. 6 paragraph 1 (a) GDPR, Art. 7 GDPR in conjunction with Section 6 paragraph 2 TTDSG), we regularly send you our newsletter or comparable information by email to your specified email address.

(c) Data categories

IP address, browser data, time stamp, device data, etc.

(d) Recipients

Recipients of the data are internal employees and MailChimp as the processor.

(e) Storage periods

In this context, the data will only be processed for as long as the corresponding consent is in place. Thereafter, it will be deleted.

(f) Legal / contractual requirement

The provision of your personal data is voluntary, and solely on the basis of your consent. Unfortunately, we cannot send you our newsletter without your consent being given.

(g) Transfer to non-EU countries

Processing may also take place outside the European Union (EU) or the European Economic Area (EEA). In order to guarantee the level of data protection in this non-EU country, we have concluded the standard data privacy clauses with MailChimp.

(h) Revocation of consent

You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time with effect for the future. Every newsletter contains a link for this purpose. You can also unsubscribe directly at any time via the contact details provided at the end of this Data Privacy Policy.

(i) Automated decision-making and profiling

As a responsible company, we do not use automatic decision-making or profiling for this data processing.

VII. Competitions

For the implementation of competitions, we collect contact and, where applicable, address data from all participants. The legal basis for the processing is therefore Art. 6 paragraph 1 sentence 1 (b) GDPR, since the processing is necessary for the execution of fulfilment of this contractual relationship. We process the personal data of the participants exclusively for the implementation of the competition, in particular to determine whether you are eligible to participate and to determine and notify the winners by email. If you do not provide us with the aforementioned data, participation in the competition and contact regarding a prize notification will not be possible.

Your personal data will be stored exclusively for the implementation of the competition. It will be deleted within 14 days of the end of the competition, unless there are legal obligations to the contrary. Further information on the processing of your personal data can be found in the respective conditions of participation.

VIII. Joint responsibility (Facebook fan page) Camping.info operates an online presence on Facebook/Instagram, i.e. a Facebook fan page or Instagram fan page. The following additional information on data processing applies to visits to our fan pages. Information on data privacy at Facebook in general can be found here (https://www.facebook.com/about/privacy/).

a) Joint responsibility, contact data, company data protection officers:

In accordance with Art. 26 GDPR, we are jointly responsible with Facebook for the operation of our Facebook fan page. To this end, we have concluded an agreement with Facebook which sets out who fulfils which obligations with regard to data privacy. This agreement can be accessed here (https://www.facebook.com/legal/terms/page_controller_addendum). Accordingly, Facebook is primarily responsible for providing the data subject with information on the joint processing and for enabling them to exercise their data privacy rights. Regardless of this, we provide you here with information about your visit to our fan page.

Our contact details are: see above

You can contact Facebook at: Meta Platforms Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

Online, you can contact Facebook here (https://www.facebook.com/help/contact/2061665240770586) Our data protection officer can be contacted at: see above Facebook's data protection officer can be contacted at https://www.facebook.com/help/contact/540977946302970

b) Collection and storage of personal data as well as the type and purpose and its use

(a) Information collected by Facebook

If you are a Facebook user, Facebook collects the data described in the Facebook Data Policy under "What types of information do we collect?". If you are not a Facebook user, cookies with identifiers, small text files, may still be stored in your browser, which enable the tracking of your user behaviour. The user data collected while visiting Facebook is also used by Facebook for market research and advertising purposes. Based on the user behaviour (including when visiting our fan page), complex user profiles are created that Facebook can use to show the visitor personalised advertisements within and outside of Facebook. More information on this can also be found in the Facebook Data Policy. If you do not agree with this, you can object here (opt-out).

(b) Data we use ("page insights") and legal basis

Facebook provides us with statistics and usage data which we can use to analyse the use of our fan page ("page insights"). This allows us to continuously improve our presence on Facebook. As the operator, we do not make any decisions regarding the processing of insights data and all other information resulting from Art. 13 GDPR, such as the storage period of cookies on user end devices. The primary responsibility under the GDPR for the processing of insights data lies with Facebook, and Facebook fulfils all obligations under the GDPR with regard to the processing of insights data. As page administrators, we have no other way, not even through user tracking, to evaluate user behaviour on our fan page. It is also generally not possible for us to identify the visitor to the fan page on the basis of the page insights. In particular, we have no right under the agreement to require Facebook to disclose individual visitor data. Identification is only possible for us if we can associate "Like" information for the page with individual profile pictures;
however, this is only possible if our fan page is "liked" by the visitor in question and the "Like" information is set to "public". Which information Facebook uses to create page insights can be viewed here. The operation of the Facebook fan page and the use of the page insights serves our legitimate interests in an effective external presence and effective communication with our customers and interested parties. This interest justifies the operation of the page vis-à-vis both the legitimate interests of Facebook users and of visitors to our fan page who do not have a Facebook account. Accordingly, the legal basis is Art. 6 paragraph 1 (f) GDPR.

c) Disclosure of data to third parties

Data collected by Facebook is exchanged and processed within the entire Facebook Group. The Facebook Group also includes Instagram, WhatsApp and Oculus, for example. Information collected via Facebook is used, for example, to show the user personalised advertising on Instagram, or information from WhatsApp is used to take action on Facebook against accounts that send spam via WhatsApp. You can find this information in the Facebook Data Policy under "How do the Facebook companies work together?". When Facebook processes data, user data may be transferred outside the European Economic Area (EEA), in particular to the USA.

d) Right to object

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 paragraph 1 (f) GDPR, you have the right pursuant to Art. 21 GDPR to object to the processing of your personal data, insofar as there are reasons for this arising from your particular situation or if the objection is raised against direct marketing. In the latter case, you have a general right of objection, which will be implemented by us without a particular situation being specified. If you want to exercise your right of revocation or objection, an email to kontakt@buglundkollegen.de is sufficient.

e) Rights of data subjects

You have the right to withdraw your consent from us at any time. As a result, we will no longer be permitted to continue the data processing, with future effect, which was based on consent. You also have the right to information pursuant to Art. 15 GDPR, the right to rectification pursuant to Art. 16 GDPR, the right to erasure pursuant to Art. 17 GDPR, the right to restriction of processing pursuant to Art. 18 GDPR, as well as the right to data portability arising from Art. 21 GDPR. You also have the right to lodge a complaint with the competent data protection supervisory authorities (Art. 77 GDPR). In principle, you can assert your rights as a data subject against both Facebook and us. Since only Facebook has direct access to your user data, you can most effectively assert your rights as a data subject against Facebook.

B. Your rights as a data subject

You have the following rights vis-à-vis us with regard to the personal data concerning you:

  • Right of information, Art. 15 GDPR
  • Right to rectification, Art. 16 GDPR
  • Right to deletion, Art. 17 GDPR
  • Right to restriction of the processing, Art. 18 GDPR
  • Right to data portability, Art. 20 GDPR
  • Right to object to the processing, Art. 21 GDPR

Insofar as you have granted us consent in accordance with Art. 6 paragraph 1 sentence 1 (a) GDPR, you have the right to revoke it at any time. Revocation does not affect the lawfulness of the processing carried out on the basis of your consent up until receipt of the revocation.

You also have the right to lodge a complaint with a data protection supervisory authority concerning the processing of your personal data by us.

The competent supervisory authority in matters of data privacy can be found under the following link.

https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html