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Lukas U.juni 2019PluspuntenIs mooiMinpuntenAls je een probleem hebt, word je behandeld als een kleuter. Onbeschoft, arrogant, brutaal. Alleen voorwaardelijk aanbevolenZeer onvriendelijkDe administratie maakte een fout bij het bevestigen van een verandering van accommodatie en gaf dit zonder meer toe. Helaas hebben we door deze fout een hele dag vakantie verloren. Toen ik probeerde het probleem constructief op te lossen bij de receptie, werd ik extreem onbeschoft behandeld door de medewerkster... en ze verzekerde me alleen dat ze een fout had gemaakt, maar luisterde niet naar me en deed geen enkel voorstel om het probleem op te lossen. Vervolgens riep ze haar meerdere erbij (een uiterst onaangename man). Hij dreigde ons weg te sturen en riep voortdurend "Stop". Alleen door de dreiging van de politie werd er naar ons geluisterd en werden we gecompenseerd met tegoedbonnen. Het probleem werd niet opgelost, het personeel bood geen excuses aan en ik kan iedereen alleen maar aanraden net zo moeilijk, koppig en arrogant te zijn als het personeel bij problemen bij de receptie.Automatisch vertaald.Wees de eerste die deze waardering nuttig vindt!