Bun
258 evaluări
Recenzii Castel Le Parc de Fierbois
- JACK C.August 2025Plusurithe stay was very pleasantNight in a tree houseThe little girls loved sleeping up highTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for your feedback! We're delighted that you enjoyed your stay in the treehouse and especially that your little girls enjoyed this unique experience.
This is exactly the spirit of this type of accommodation: to experience an original and unforgettable moment as a family.
We look forward to welcoming you back for more adventures in the heart of nature!
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Valériane S.August 2025PlusuriI liked the spacious, wooded setting, the pleasant pools and the variety of activities. Friendly staff.Minusurithe restaurant offer (nothing open at lunchtime, bar only open from midday, small mini-market). This takes away from comfort and conviviality, especially for a 5-star campsite. Cleanliness of accommodationPleasant campsite, but far from the level expected of a 5-star campsitespacious, pleasant location in quiet surroundingsTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you for your detailed feedback. We're delighted that you enjoyed the wooded surroundings, our pools and the warm welcome from our team.
Concerning the restaurant and mini-market, we understand your comment: our choice of opening hours and range of products depends on the balance... between frequency and quality, but we will study your suggestions for greater comfort.
As for the size and upkeep of the mobile home, the campsite is very large - almost 40 hectares - and requires a lot of resources and time. If necessary and on request, we have a cleaning service available on the day of our customers' arrival. It's a shame you didn't take advantage of it.
You mention that our campsite is not up to 5-star standards. We would like to remind you that the 5-star classification is awarded by Atout France on the basis of precise criteria that are regularly checked; it guarantees a certain level of equipment and services, but we know that experiences can vary according to individual expectations.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Denis P.August 2025PlusuriWe loved the pool and its slides.MinusuriWe didn't like the people who took the curved slide, equipped with a buoy! which obstructed the descent and prevented other people from getting off. We regretted the absence of a reservation schedule for the tennis court, especially as only one was usable, as the other court had no net...FAMILY STAYWe loved the location of our châlet.Tradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for your feedback and your compliments about the pool, the slides and the location of your chalet. We are delighted that you had a pleasant stay with your family.
As far as the slides are concerned, our pool attendants do their utmost to ensure everyone's safety,... but unfortunately it's impossible to keep an eye on every user at all times.
As far as the tennis courts are concerned, we have taken note of your comment and will make every effort to improve the signage and availability of the courts.
Finally, we've taken your comments on the chalet into account. We are renovating our accommodations one after the other, and we'll be sure to let you benefit from renovated accommodation during your next stay.
We look forward to welcoming you back for another successful vacation!
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Jennifer H.August 2025PlusuriThe children enjoyed the pool and slidesMinusuriOur accommodation was very dirty, smelled stale and damp and had not been acted for or updated. The slide and pool area has green slime and damp grass around it, the side of the slide is exposed and shows us nightly area underneath, the bar area inside and outside is dirty and uncleaned. The lake is not fit for swimming and needs care and plant life to help it to maintain healthy for swimming or leisure, the restaurant is limited and no food avail el at lunchtime. The campsite as a whole is unclean, tired/old and uncared for. The recycling is limited to glass and way off site. We left early.Very disappointed and unhappyAwfulRăspuns de la Castel Le Parc de Fierbois 4 Septembrie 2025Madam,
We are sorry to hear that your stay did not meet your expectations, to the point that you cut it short.
Please accept our apologies for the lack of preparation of the mobile home.
As for the lake, we strictly comply with the decisions of the Regional Health Agency and have no doubt that swimming... was possible on the dates you visited. Nevertheless, it is true that algae may have developed due to the heat (all bodies of water in the region, including rivers, have experienced this phenomenon) and unfortunately, there is nothing we can do about it. To date, there are no large-scale solutions for preventing and/or combating this troublesome summer visitor. Some products are effective, but only in aquariums.
We wish you all the best for the future.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Danny S.August 2025PlusuriZwembad, terras, pizza, oplossing voor de schimmel in de badkamer van het privé sanitair, vriendelijk personeelMinusuriDe schimmel in de badkamer bij aankomst, eten in het restaurant was te erg voor woordenGezellig, maar zo slecht etenGrootTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear Danny,
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the pool, terrace and our staff.
Our sincere apologies for the inconvenience you experienced in your private bathroom. The mold and low water flow in the shower are not up to our standards and we... understand how annoying this may have been.
Regarding the restaurant, we take your comments very seriously. We follow strict health and safety regulations and conduct regular quality checks.
We hope to welcome you back soon, so that you can enjoy the Castel Camping experience in the best possible conditions.
The team at Castel Camping Parc de Fierbois
+33 2 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Fernandes C.August 2025PlusurinLe calme la nature ll ambiance le personnel super je suis venu il y a 20 ans toujours aussi reposant je reviendrai merciMinusuriI wanted an extra TV, but it wasn't possible.OkIt's still okayTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear Fernandes,
Many thanks for your loyalty and for coming back after 20 years! We're delighted that you're still enjoying the same relaxing, friendly atmosphere that is the soul of our campsite.
Concerning the television, some of our accommodations don't have a TV socket, which unfortunately means... we can't offer this option at extra cost.
For your next stay, don't hesitate to look for another range of fully-equipped accommodation: our team will be delighted to advise you.
We look forward to welcoming you back soon for another relaxing stay.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Phiippe H.August 2025PlusuriThe availability and kindness of the owners and their staff. Everything was done to make this stay unforgettable for the 60 participants in our group.Traction Universelle's friends' hikePerfect for sharing a week with another couple; comfort and privacy for everyone.Tradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear Philippe,
Many thanks for your review and recommendation! We're delighted to know that your group stay went off without a hitch, and that you appreciated the warm welcome and comfortable accommodation. It was a real pleasure for the whole team to welcome you and help make your gathering unforgettable.
We look forward to seeing you again at another event or another stay with us!
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - LORENE T.August 2025Plusuria family campsite, clean and very niceSTAY IN AUGUST 2025very well placed, clean, feeling of not being on top of each otherTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for your positive feedback on our campsite and for highlighting its family atmosphere, cleanliness and spacious pitches. We are delighted that you enjoyed your stay with us.
We take good note of your comment about the chalet. Some of our accommodations are indeed... older and in need of refurbishment. That's why every year we continue our renovation program to improve the comfort of our guests.
However, we would also like to inform you that we offer several ranges of accommodation to suit all budgets. For your next stay, please do not hesitate to contact Reception to choose a range of accommodation that best suits your needs.
We look forward to welcoming you back for your next stay in Touraine.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Philippe L.August 2025Plusuria pleasant stay in a natural environmenta pleasant place to discover Tourainelayout of the mobile home and its lovely terrace calmness of the site welcome and serviceTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for your feedback and for your compliments. We are delighted that you enjoyed your stay.
We have noted your comments about the room with the 160 cm bed. For this type of accommodation, we have prioritized sleeping comfort over space around the bed, in order to offer... our guests a better quality of sleep.
We understand that this may reduce circulation in the room, and your suggestions for additional coat hooks are also very pertinent: we will pass them on to our team in order to improve our guests' experience.
We look forward to welcoming you back for your next stay in Touraine, and to providing you with an equally enjoyable experience.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Uwe P.August 2025PlusuriCampsiteCampsiteGood placeTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for this very nice review!
We are very pleased that you had an excellent stay and that all our services met your expectations.
We are very pleased with your satisfaction with our sanitary facilities, our services, the activities and the welcome you received from our team.
We look forward to seeing you again soon!
The Castel Camping Parc de Fierbois team
+33 2 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Guillaume R.August 2025PlusuriVery good entertainment, pleasant staffMinusuriLunchtime cateringOpinionsLocationTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for your excellent review and your very nice note!
Your satisfaction is our greatest reward and motivates us to continue offering the best service in our 5-star campsite. We are proud to welcome you to this exceptional natural setting in Indre-et-Loire.
We look forward to seeing you soon for another unforgettable vacation!
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Elodie R.August 2025PlusuriStay to be repeated, very pleasant and smiling staff.MinusuriOutdoor pool to be heated a minimumPerfect stayVery spacious pitchTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear Élodie,
Many thanks for your kind feedback! We are delighted to hear that you had a perfect stay with us.
We understand your comment about the outdoor pool. It is heated all the time, but the weather can sometimes cool the water more quickly than expected. Nevertheless, we hope you were able to... make the most of it.
We look forward to welcoming you back for another pleasant and relaxing stay!
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Carina V.August 2025PlusuriBeautiful campsite, spacious sites, nice pool and activitiesMinusuriFor these chillies, the outdoor pool was really too coldBeautiful park with spacious sitesBeautiful place on large spacious field, nice and quietTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear Carina,
Thank you very much for your feedback! We are glad that you enjoyed the quiet surroundings, spacious pitches and activities.
We understand that the outdoor pool may have felt a bit chilly, despite being permanently heated. Recent temperatures may have affected the perception of the water....
We look forward to welcoming you back in the future for a stay that meets your expectations!
The team of Castel Camping Parc de Fierbois
+33 2 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - CATHERINE B.August 2025PlusuriNot too big and not too crowded, clean, functional accommodation, everything within walking distance. Pleasant welcome, pleasant surroundings.MinusuriWe'd like a sponge and cloth in the arrival kit. There's really NOTHING! If I arrive with my son, 41, and my granddaughter, 6, the teenager's room is really small for an adult who's 1.85m tall, and so are the beds.Enjoy your tripFunctional, clean.Tradus automat.Răspuns de la Castel Le Parc de Fierbois 25 August 2025Hello Catherine,
Thank you for your feedback and your compliments about the campsite and the welcome. We are delighted that you enjoyed the cleanliness and functionality of your accommodation.
We have taken note of your comment about the arrival kit and will be looking into ways of improving it to... make it more complete.
Regarding the "teenager" room, our accommodation is designed for families with children and teenagers; for taller adults, some units may indeed be less suitable.
In this case, we recommend our larger accommodations with a third bedroom to ensure optimum comfort for all.
We look forward to seeing you soon for another enjoyable getaway.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Déborah R.August 2025PlusuriWe liked the responsiveness of the young people at reception who found us a solution for the picnic basket for breakfast as we had to leave very early. We enjoyed the restaurant meal at a very reasonable price.MinusuriWe were just passing through (one night) and would have liked to have been able to book cheaper and more practical accommodation than the treehouse. We found the washing machine service (6 euros) expensive and impractical (only 2 machines in the sanitary block).Night in a tree houseAuthenticity and calmTradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul!
- Nelly S.August 2025PlusuriI think I've already told management what I think of the various problems raised, particularly with regard to maintenance, which is lacking, but also with regard to hygiene issues.MinusuriAs I said, there are a lot of things to fix in the bathroom: the shower water is colder than it is warm. Towel rack missing or broken Davis mon compte and hygiene not top. Not enough space for cleaningDeceptive starsThe pitch is very large, which is not insignificant with large caravans. However, the drainage with a grey pipe is really not easy on a daily basis.Tradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you for your detailed feedback. We are delighted that you have appreciated the size of your pitch, ideal for large caravans, and we take good note of your comments concerning the drainage.
Concerning sanitary facilities and maintenance, our campsite covers almost 40 hectares, which... requires a lot of resources for maintenance. We take great care to ensure that all the pitches occupied by our customers are clean and functional, and we regret that your experience was not entirely up to scratch.
What's more, one of our sanitary facilities is new: it was renovated last year.
We would also like to point out that the 5-star classification of our establishment is awarded by Atout France and certified, after verification of a strict set of criteria relating to the infrastructure, services and facilities on offer. This classification therefore reflects high, controlled standards.
We hope that, despite these points, you were able to enjoy your stay and take advantage of the many activities available.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Daniel L.August 2025PlusuriInfrastructure layout and proximityMinusuriConcerts could stop at 10pm to reduce noise pollution. Difficult for children to fall asleep.Staying with childrenVery goodTradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for this very nice note.
We are delighted that you had an excellent stay.
We take note of your comments about the opening times: we try to please as many customers as possible and adapt our opening times to demand.
We look forward to seeing you again soon!
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Françoise F.August 2025PlusuriI really like the activities on offer, the diversity of the evenings and the size of the pitches.MinusuriIt might be interesting to offer a snack stand at lunchtime.Break in TouraineI liked the size and layout of the pitches.Tradus automat.Răspuns de la Castel Le Parc de Fierbois 25 August 2025Dear customer,
We would like to thank you for taking the time to leave us a review and for your excellent rating.
We take good note of your suggestion concerning the introduction of a snacking service at lunchtime. Your opinion is invaluable and helps us to continually improve our customers' experience....
We hope to see you again very soon for another family vacation at our 5-star campsite, ideally located for visiting the Châteaux of the Loire.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul! - Monique V.August 2025PlusuriWij komen hier al elf jaar en dat is niet voor niets. Wij zijn uiteraard heel tevredenTopRuim genoeg, altijd dezelfde plekTradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul!
- Charline P.August 2025PlusuriOur team Aquatic areas Evening entertainmentMinusuriUpdated services No more pony, lake not accessible, one of the slides tooUnder a beautiful sunAt first I chose the wrong location criteria. After 2 complex nights, the team was understanding and offered us a perfect location.Tradus automat.Răspuns de la Castel Le Parc de Fierbois 8 Septembrie 2025Dear customer,
Thank you very much for your positive feedback. We are delighted that you enjoyed the team, the aquatic areas and the evening entertainment, and delighted that we were able to help you find a location that suited you better.
We also understand your comments about the missing services.... As the lake is subject to sanitary constraints beyond our control, it is unfortunately not possible to authorize swimming there. As for activities such as the ponies or certain slides, we do our best to keep them available, but certain adjustments may sometimes be necessary.
Thank you again for your understanding, and we look forward to welcoming you back for an even more enjoyable stay.
The Castel Camping Parc de Fierbois team
02 47 65 43 35Tradus automat.Niciun turist nu a considerat utilă această evaluare. Fii primul!
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